This statistic illustrates the factors that influence choice of retail bank, according to Western and Central European customers as of 2014. Across the board, a higher share of Central European customers considered the mentioned factors important. Fees and price influenced customers in both regions, with five percent more respondents underlining the importance in Central Europe: 66 percent compared to 61 percent in the West. Also, approximately 23 percent of Central European customers valued the quality of mobile service, compared to 18 percent of Western customers.
Factors influencing customers' choice of bank in Western and Central Europe as of 2014
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Bank customer retention in the United Kingdom (UK)
Bank client overall experience
7
- Basic Statistic Reasons for choosing a bank among customers in Western and Central Europe 2014
- Basic Statistic Selected European countries ranked by retail banking customer satisfaction 2016
- Basic Statistic Millennial bank customers experience in Western and Central Europe 2015-2016
- Basic Statistic UK banking services survey: client assessment of various services offered by banks
- Basic Statistic Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
- Basic Statistic Banking services survey: client sentiments towards their banks in the UK
- Basic Statistic Bank customer connectedness levels in the United Kingdom (UK) as of 2014
Bank account switching
8
- Basic Statistic Current bank account switching numbers in the United Kingdom (UK) 2016-2023
- Basic Statistic Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2023
- Basic Statistic Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Basic Statistic UK banking: customer switching intentions 2013-2014
- Premium Statistic Consumers switching service provider after bad customer service in the UK 2013
- Basic Statistic UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Basic Statistic Likelihood of customer loyalty to primary retail bank in Europe 2016
- Premium Statistic Current account switches of banks in the UK Q3 2023, by net gain/loss
Customer satisfaction score
5
- Premium Statistic Loyalty score of retail bank according to clients in the UK in 2014
- Premium Statistic Leading banks and building societies brands ranked by BrandIndex in the UK 2019
- Basic Statistic Leading banks in the UK 2023, by customer satisfaction
- Basic Statistic Leading banks by credit card holder satisfaction in the UK 2014
- Basic Statistic Leading banks according to saving account holders satisfaction level in the UK 2014
Customer complaints
7
- Basic Statistic Share of UK bank clients complained to main current bank account provider 2011-2014
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic New complaints regarding banking products in the UK 2009-2020
- Basic Statistic Number of complaints against leading banks in the UK H1 2023
- Basic Statistic Banking and credit issues complaints in the UK 2017-2019, by focus
Further related statistics
17
- Retail banking: customer experience index in Western Europe 2016
- Retail banking: customer experience index in Central and Eastern Europe 2016
- Customer retention due to social media banking in Europe 2014
- Consumer complaints regarding retail banking services as of July 22, 2013, by type
- Number of consumer complaints on retail banking services as of July 22, 2013, by type
- Payment methods used in physical stores in Italy 2016
- Importance of banks' digital and physical presence in Europe 2016
- Interest rates on retail bank deposits in Europe 2014, by country
- Bank branch numbers reduction in European countries 2012-2013
- Assets of retail banking and wealth management clients of HSBC 2014-2015, by region
- Gross transaction volume of mobile banking in China 2011-2018
- Main locations of employees of Banco Santander 2014
- Regional distribution of European banks headcount reduction 2008-2013
- United Kingdom: importance of choice of quality product 2015, by category
- Online grocery shopping during the COVID-19 pandemic in Poland 2020
- Revenue of lumber & building material stores in the U.S., 2008-2013
- Leading smartphone brands U.S. adults would spend big on in 2020
Further Content: You might find this interesting as well
Statistics
- Retail banking: customer experience index in Western Europe 2016
- Retail banking: customer experience index in Central and Eastern Europe 2016
- Customer retention due to social media banking in Europe 2014
- Consumer complaints regarding retail banking services as of July 22, 2013, by type
- Number of consumer complaints on retail banking services as of July 22, 2013, by type
- Payment methods used in physical stores in Italy 2016
- Importance of banks' digital and physical presence in Europe 2016
- Interest rates on retail bank deposits in Europe 2014, by country
- Bank branch numbers reduction in European countries 2012-2013
- Assets of retail banking and wealth management clients of HSBC 2014-2015, by region
- Gross transaction volume of mobile banking in China 2011-2018
- Main locations of employees of Banco Santander 2014
- Regional distribution of European banks headcount reduction 2008-2013
- United Kingdom: importance of choice of quality product 2015, by category
- Online grocery shopping during the COVID-19 pandemic in Poland 2020
- Revenue of lumber & building material stores in the U.S., 2008-2013
- Leading smartphone brands U.S. adults would spend big on in 2020
Capgemini. (April 24, 2014). Factors influencing customers' choice of bank in Western and Central Europe as of 2014 [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/
Capgemini. "Factors influencing customers' choice of bank in Western and Central Europe as of 2014." Chart. April 24, 2014. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/
Capgemini. (2014). Factors influencing customers' choice of bank in Western and Central Europe as of 2014. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/
Capgemini. "Factors Influencing Customers' Choice of Bank in Western and Central Europe as of 2014." Statista, Statista Inc., 24 Apr 2014, https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/
Capgemini, Factors influencing customers' choice of bank in Western and Central Europe as of 2014 Statista, https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/ (last visited June 01, 2024)
Factors influencing customers' choice of bank in Western and Central Europe as of 2014 [Graph], Capgemini, April 24, 2014. [Online]. Available: https://www.statista.com/statistics/417747/bank-choice-factors-in-western-central-europe/