Customer attitude towards online finance in Italy 2018-2023, by quarter
The share of bank account holders who could imagine dealing with their financial transactions exclusively online decreased notably in Italy between 2018 and 2023. According to Statista's Consumer Insights, 33 percent of the bank account holders found it possible to deal with their finances exclusively online in 2018. In the fourth quarter of 2023, however, only 24 percent of the respondents indicated the same attitude towards online financial transactions. Nevertheless, online banking was the second-most common method to process banking affairs in Italy in late 2023.