In 2023, 67 percent of UK air passengers reported that they were very or fairly satisfied with the value for money of flying, down from 68 percent satisfaction level registered in the previous year. From March 2016 to October 2021, the percent of satisfaction with value for money on the passengers' last trip ranged above 70 percent.
Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Further Content: You might find this interesting as well
Civil Aviation Authority (UK). (January 10, 2024). Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023 [Graph]. In Statista. Retrieved April 27, 2024, from https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/
Civil Aviation Authority (UK). "Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023." Chart. January 10, 2024. Statista. Accessed April 27, 2024. https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/
Civil Aviation Authority (UK). (2024). Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023. Statista. Statista Inc.. Accessed: April 27, 2024. https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/
Civil Aviation Authority (UK). "Satisfaction of Air Passengers with The Value for Money of Flying in The United Kingdom between 2016 to 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/
Civil Aviation Authority (UK), Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023 Statista, https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/ (last visited April 27, 2024)
Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1371765/satisfaction-value-for-money-uk/