According to a survey conducted among Americans consumers in 2022, 53.4 percent of respondents indicated that satisfaction with their current banking and financial service provider was an important reason for not adopting a digital-only bank. The second main reason appeared to be accessibility of physical branches.
Main reasons for consumers not to use digital banks in the United States in 2022
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Other statistics that may interest you Mobile banking in the United States
Overview
5
- Premium Statistic Online banking users worldwide in 2020 with forecasts to 2024, by region
- Premium Statistic Estimated number of digital banking users in the U.S. 2021-2025
- Premium Statistic Mobile banking customers of four largest banks in the U.S. 2022
- Premium Statistic Number of customers at selected digital banks in the U.S. 2023
- Premium Statistic Predicted penetration rate of digital banking in the U.S. 2021-2025
User demographics
6
- Premium Statistic Households using mobile banking as primary method to access account in the U.S. 2021
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2021, by age
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2021, by race
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2021, by income
- Premium Statistic Use of mobile banking as primary method to access account in U.S. 2021, by education
- Premium Statistic Use of mobile banking as primary method to access account in U.S. 2021, by location
Banking apps
4
Mobile payments
4
- Premium Statistic Mobile payments usage by situation in the U.S. 2024
- Premium Statistic Biggest contactless payment brands at POS in the U.S. 2024
- Premium Statistic Mobile payment market size in 4 countries in the Americas in 2020, with 2025 forecast
- Premium Statistic Number of contactless mobile payment users in U.S. 2022, with a 2027 forecast
Consumer attitude
5
- Premium Statistic Neobanking and neobrokerage popularity in the U.S. 2023, by brand
- Premium Statistic Interest in using digital banks in the U.S. 2022
- Premium Statistic Reasons to adopt challenger banks in the U.S. 2022
- Premium Statistic Reasons not to adopt challenger banks U.S. in 2022
- Premium Statistic Most popular mobile banking features among users in the U.S. 2023
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PYMNTS. (September 12, 2022). Main reasons for consumers not to use digital banks in the United States in 2022 [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. "Main reasons for consumers not to use digital banks in the United States in 2022." Chart. September 12, 2022. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. (2022). Main reasons for consumers not to use digital banks in the United States in 2022. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. "Main Reasons for Consumers Not to Use Digital Banks in The United States in 2022." Statista, Statista Inc., 12 Sep 2022, https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS, Main reasons for consumers not to use digital banks in the United States in 2022 Statista, https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/ (last visited June 01, 2024)
Main reasons for consumers not to use digital banks in the United States in 2022 [Graph], PYMNTS, September 12, 2022. [Online]. Available: https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/