In 2023, only 24 percent of passengers in the United Kingdom were very or fairly satisfied with the resolution of postponing or cancellation of their flight. Meanwhile, 45 percent were very dissatisfied with the handling of this situation.
Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Cost of flying
3
Further related statistics
17
- Leading causes of flight delays in the U.S. 2004-2019
- Middle Eastern air travel - economy class ratio by sector 2014-2016
- Number of passenger aircraft of SilkAir FY 2015-2021
- Delay rate of Icelandair flights monthly 2018-2019
- Delay rate of Finnair flights monthly 2016-2017
- Asian air travel - economy class ratio by sector 2014-2016
- Argentina: outbound tourism from Mendoza airport 2016-2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market share by type 2018-2029
- African air travel - economy class ratio by sector 2014-2016
- Number of passenger aircraft of Scoot FY 2017-2023
- Argentina: outbound tourism from Buenos Aires 2016-2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market size 2018-2029
- Amenities that would improve air travel in the U.S. 2015
- Confidence in TSA officials catching a terrorist in the U.S. as of June 2015
- North American High-Altitude Aeronautical Platform Station's market size 2017
- Christchurch International Airport operating revenue in New Zealand 2014-2023
- Average living distance from the nearest airport in the United Kingdom 2019
Further Content: You might find this interesting as well
Statistics
- Leading causes of flight delays in the U.S. 2004-2019
- Middle Eastern air travel - economy class ratio by sector 2014-2016
- Number of passenger aircraft of SilkAir FY 2015-2021
- Delay rate of Icelandair flights monthly 2018-2019
- Delay rate of Finnair flights monthly 2016-2017
- Asian air travel - economy class ratio by sector 2014-2016
- Argentina: outbound tourism from Mendoza airport 2016-2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market share by type 2018-2029
- African air travel - economy class ratio by sector 2014-2016
- Number of passenger aircraft of Scoot FY 2017-2023
- Argentina: outbound tourism from Buenos Aires 2016-2019
- High-Altitude Aeronautical Platform Station (HAAPS) - market size 2018-2029
- Amenities that would improve air travel in the U.S. 2015
- Confidence in TSA officials catching a terrorist in the U.S. as of June 2015
- North American High-Altitude Aeronautical Platform Station's market size 2017
- Christchurch International Airport operating revenue in New Zealand 2014-2023
- Average living distance from the nearest airport in the United Kingdom 2019
Civil Aviation Authority (UK). (January 10, 2024). Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023 [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/
Civil Aviation Authority (UK). "Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023." Chart. January 10, 2024. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/
Civil Aviation Authority (UK). (2024). Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/
Civil Aviation Authority (UK). "Satisfaction with Handling of Postponed or Cancelled Flights in The United Kingdom in 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/
Civil Aviation Authority (UK), Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023 Statista, https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/ (last visited June 01, 2024)
Satisfaction with handling of postponed or cancelled flights in the United Kingdom in 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1185573/satisfaction-delayed-taking-off-after-boarding-aircraft-uk/