Customer satisfaction in Japan

Statistics report on customer satisfaction in Japan

Customer satisfaction in Japan

This report presents information on customer satisfaction in Japan from the perspective of consumer expectations and customer service responses. It includes statistics on the current state of consumer and customer service interactions, and reported consumer trouble cases. The report further contains statistics on the leading retail brands based on customer satisfaction and loyalty marketing.

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Table of contents

Overview

5
  • Premium Statistic Number of online complaints and bad reviews in Japan 2023, by industry
  • Premium Statistic Number of online complaints per company in Japan 2023, by industry
  • Premium Statistic Main reasons for discontinuing product or service use in Japan 2023
  • Premium Statistic Main factors improving company's image and buyer intention Japan 2023
  • Premium Statistic Common consumer actions to solve service or product questions in Japan 2023

Customer experience

5
  • Premium Statistic Major shopping experience enhancing services in Japan 2023
  • Premium Statistic Incentives to motivate online purchases in Japan Q3 2023
  • Premium Statistic Impact of payment methods on cart abandonment behavior in Japan in Japan 2023
  • Premium Statistic Consumer actions after good experience in Japan 2024
  • Premium Statistic Consumer actions after bad experience in Japan 2024

Customer service

5
  • Premium Statistic Leading industries in which customer support is important Japan 2023
  • Premium Statistic Consumer experience with company's FAQ pages in Japan 2023
  • Premium Statistic Leading reasons why consumers call customer service in Japan 2023
  • Premium Statistic Main method of contacting customer support in Japan 2023
  • Premium Statistic Opinion on how fast customer services should respond Japan 2022

Satisfaction index

6
  • Premium Statistic Satisfaction rate with recent customer experience in Japan Q3 2023, by industry
  • Premium Statistic Customer support satisfaction score of major online retailers in Japan 2023
  • Premium Statistic Customer satisfaction score of major department stores in Japan 2023
  • Premium Statistic Customer satisfaction score of major drugstores in Japan 2023
  • Premium Statistic Customer satisfaction score of major supermarkets in Japan 2023
  • Premium Statistic Customer satisfaction score of major convenience stores in Japan 2023

Loyalty marketing

5
  • Premium Statistic Most recommended industries among consumers in Japan Q3 2023
  • Premium Statistic Customer repurchase intention in Japan Q3 2023, by industry
  • Premium Statistic Loyalty program market size in Japan FY 2014-2027
  • Premium Statistic Annual growth of the loyalty program market size in Japan FY 2014-2026
  • Premium Statistic Most popular loyalty programs in Japan 2024

Consumer troubles

5
  • Premium Statistic Number of consumer affair consultations in Japan FY 2013-2022
  • Premium Statistic Consumer affair consultations distribution in Japan FY 2022, by client's age
  • Premium Statistic Number of consumer affair consultations in Japan FY 2022, by retail channel
  • Premium Statistic Number of consumer consultations on overseas purchases in Japan FY 2018-2022
  • Premium Statistic Common customer troubles in Japan 2023
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