This statistic shows the share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. During the survey in 2017, 26 percent of the respondents stated that they prefer to contact customer service via email.
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Premium Statistic Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
- Basic Statistic Customers' waiting time before contacting companies using another channel U.S. 2017
- Premium Statistic Live chat: global customer wait time by industry 2022
- Premium Statistic Live chat: customer wait time worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide 2016-2022
- Premium Statistic Customer live chat duration worldwide by industry 2020-2022
- Premium Statistic Number of live chats per month worldwide 2018
About the region
10
- Premium Statistic Response time in customer service by communication channel U.S. 2017
- Premium Statistic Benefits associated with using customer service by communication channel U.S. 2017
- Premium Statistic Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Premium Statistic Communication channels preferred to contact customer service by age 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic U.S. customers who found their customer service experience good by channel 2016-2017
- Premium Statistic Chatbot users who want to be able to connect to a live agent by generation U.S. 2017
- Premium Statistic Customer service agents: communication channels with management U.S. 2017
Selected statistics
1
Other regions
10
- Premium Statistic Customer service industry: number of live chats per agent per month 2016-2017
- Premium Statistic Current chatbot ability in U.S., Canada & U.K. 2019
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Cloud-based and premise-based call centers in North America as of April 2017
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Brazil: revenue of BPO services 2016-2020
- Premium Statistic Colombia: key figures on the BPO market 2020
- Premium Statistic Using automated systems for online customer support in the Netherlands 2016
- Premium Statistic Survey on essential elements for customer service in Denmark 2017
- Premium Statistic Call center agent number forecast in China 2018-2022
Related statistics
10
- Premium Statistic Live chat: customer wait time in selected countries 2017
- Premium Statistic Global customer live chat duration by country 2017
- Premium Statistic Live chat: customer satisfaction rate worldwide 2015-2022
- Premium Statistic Live chat: customer satisfaction rate worldwide by industry 2019
- Premium Statistic Live chat: global customer satisfaction rate by country 2017
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Share of customers worldwide contacting customer support by channel 2020
- Premium Statistic Reasons for contacting customer service worldwide 2023
- Premium Statistic Share of customers who shared their contact center experience on social media 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
Further Content: You might find this interesting as well
Statistics
The Northridge Group. (July 31, 2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph]. In Statista. Retrieved May 16, 2024, from https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017." Chart. July 31, 2017. Statista. Accessed May 16, 2024. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. (2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. Statista. Statista Inc.. Accessed: May 16, 2024. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of Customers in The United States by Their Most Preferred Channel of Contacting a Company to Solve a Customer Service Issue from 2015 to 2017." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group, Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 Statista, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/ (last visited May 16, 2024)
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/