This survey details the responses of executives in companies that sell contact center BPO services as to the technology used within their organizations. Over 91 percent of respondents stated that their firm uses in-house or custom apps.
Technologies used by contact center BPO service companies to support customer interactions 2011*
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Contact center BPO service companies competitiveness goals 2011
- Premium Statistic Challenges for BPO service companies 2011
- Premium Statistic Services offered by U.S. BPO companies 2011
- Premium Statistic Propositions offered by BPO service companies to attract/retain clients 2011
- Premium Statistic Outsourced contact centers market size in Russia 2011-2022
- Premium Statistic TTEC Holding's cost of services 2013-2021
- Premium Statistic Total contract value of ITO market worldwide 2016
- Premium Statistic Revenue of Teleperformance 2010-2023
- Premium Statistic Net profit of Teleperformance 2010-2023
- Premium Statistic Operating expenses of Teleperformance 2016-2023
About the region
10
- Premium Statistic U.S. training expenditure by type 2016-2023
- Premium Statistic Expectations of change in the training industry budget U.S. 2023, by industry
- Premium Statistic Spending in the training industry in U.S. 2012-2023
- Premium Statistic Reasons why training industry budget increased U.S. 2023
- Premium Statistic Training staff payroll in U.S. 2012-2023
- Premium Statistic Reasons why the training industry budget decreased U.S. 2023
- Premium Statistic U.S. training expenditure on outside products and services 2012-2023
- Premium Statistic Projected funding for learning areas in the training industry next year U.S. 2022
- Premium Statistic Training delivery methods in the training industry by company size U.S. 2023
- Premium Statistic Training products and services anticipated for purchase in the U.S. 2023
Selected statistics
3
Other regions
9
- Premium Statistic Outsource: number of contact centers in Ukraine 2004-2018
- Premium Statistic Annual turnovers of the largest contact center operators in Germany 2018
- Premium Statistic Expected change in demand for services in executive search worldwide 2019
- Premium Statistic Types of software most commonly used by companies in Spain 2019
- Premium Statistic Colombia: contact center outsourcing revenue 2016, by market
- Premium Statistic Latin America: BPO industry growth rate 2017, by country
- Premium Statistic Estimated monthly price paid for mobile subscription in the Netherlands 2016-2018
- Premium Statistic Number of Randstad branch offices in Italy 2019, by region
- Premium Statistic Infocomm processed export revenue breakdown in Singapore 2018 by sector
Related statistics
10
- Premium Statistic Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Basic Statistic Arvato CRM Solutions - full-time employees (FTE) 2015-2017
- Premium Statistic Arvato - revenue by region 2016
- Basic Statistic Arvato Bertlesmann- number of clients 2015-2016
- Basic Statistic Alorica - full-time employees 2015-2016
- Basic Statistic Alorica - number of clients 2015-2016
- Basic Statistic Alorica - revenue by region 2016
- Premium Statistic Revenue by business segment of Teleperformance 2018-2023
- Premium Statistic Training industry projected use of outsourcing in all companies U.S. 2023
- Premium Statistic Training expenditure per learner by company size U.S. 2015-2023
Further related statistics
10
- NortonLifeLock: net revenue 2012-2023, by region
- Net sales of GameStop worldwide 2010-2022, by region
- Agnico-Eagle Mines' average gold price realized 2010-2023
- Employee compensation and benefits at Deutsche Bank 2006-2022
- IT, software and computer services industry GVA in the UK 2010-2022
- Gross margin of premium wineries in the United States 2002-2022
- Computer software: Online purchasing in Great Britain 2020, by age group
- Symantec: net revenue 2013-2017, by segment
- U.S. dental services - distribution by type 1996-2010
- Japan: IT spending 2005-2014
Further Content: You might find this interesting as well
Statistics
- NortonLifeLock: net revenue 2012-2023, by region
- Net sales of GameStop worldwide 2010-2022, by region
- Agnico-Eagle Mines' average gold price realized 2010-2023
- Employee compensation and benefits at Deutsche Bank 2006-2022
- IT, software and computer services industry GVA in the UK 2010-2022
- Gross margin of premium wineries in the United States 2002-2022
- Computer software: Online purchasing in Great Britain 2020, by age group
- Symantec: net revenue 2013-2017, by segment
- U.S. dental services - distribution by type 1996-2010
- Japan: IT spending 2005-2014
RiverStar. (December 30, 2011). Technologies used by contact center BPO service companies to support customer interactions 2011* [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. "Technologies used by contact center BPO service companies to support customer interactions 2011*." Chart. December 30, 2011. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. (2011). Technologies used by contact center BPO service companies to support customer interactions 2011*. Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. "Technologies Used by Contact Center Bpo Service Companies to Support Customer Interactions 2011*." Statista, Statista Inc., 30 Dec 2011, https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar, Technologies used by contact center BPO service companies to support customer interactions 2011* Statista, https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/ (last visited May 21, 2024)
Technologies used by contact center BPO service companies to support customer interactions 2011* [Graph], RiverStar, December 30, 2011. [Online]. Available: https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/