According to a survey conducted from July to December 2021 in Australia, nearly 91 percent of respondents were satisfied by the mobile banking service channel of CBA bank. However, among the bank service channels of CBA bank, the phone banking service satisfied the customers the least, as well as compared to other banks.
Customer satisfaction of bank service channels in Australia in 2021, by bank
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Global market volume of neobanks 2017-2028
- Premium Statistic Banking methods used Australia 2018
- Basic Statistic Preferred banking methods among Great Britain population in 2014, by age group
- Premium Statistic Profit/loss after tax of Revolut 2015-2022
- Premium Statistic Banking channels used by customers in Kenya 2021-2022
- Premium Statistic Number of digital banks worldwide 2024, by region
- Premium Statistic Number of new challenger banks worldwide 2014-2022
- Premium Statistic CaixaBank: number of branch offices Spain 2012-2021
- Premium Statistic Digital banking services preferred by customers in Kenya 2022
- Premium Statistic Number of customers at selected digital banks in the U.S. 2023
About the region
10
- Premium Statistic Generational comparison of mobile and branch banking use Australia 2018
- Premium Statistic Processes in banking affairs in Australia 2023
- Premium Statistic Ways mortgage customers have obtained loans Australia 2018
- Premium Statistic Most common online payments by type in Australia 2023
- Premium Statistic Most popular online activities of adult internet users in Australia 2023
- Premium Statistic BNPL transaction values in Australia and New Zealand 2020
- Premium Statistic BNPL service active users in Australia and New Zealand 2020
- Premium Statistic BNPL service active merchants in Australia and New Zealand 2020
- Premium Statistic Drivers of supermarket customer satisfaction Australia 2019
- Premium Statistic Estimated number of people who are not doing online banking Australia 2015 by age
Other regions
10
- Premium Statistic Bank channels used when depositing cash in the U.S. 2017
- Premium Statistic Number of online banking users of the Lloyds Bank in the UK 2016-2023
- Premium Statistic European online banking functionality benchmark in 2017
- Basic Statistic Profile of French capital investors 2016
- Premium Statistic Number of mobile banking users of Bank of America globally 2012-2023
- Premium Statistic Methods used to perform banking transactions in Canada from 2012 to 2018
- Premium Statistic Customer satisfaction with digital banking services in South Africa 2016
- Premium Statistic Penetration rate of mobile banking in the GCC by country 2016
- Premium Statistic Peru: familiarity with digital banking as of 2016
- Premium Statistic Millennials by banking methods used in Germany in 2018
Further related statistics
9
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Senior chief financial officer salary per annum in Switzerland 2023
- Value of Target2 payments in Eurozone 2008-2021
- Financial controller salary per annum in banking in Belgium 2020, by experience
- Private equity specialist salary per annum in banking in Paris in 2020, by experience
- Annual income: change manager in finance projects London (UK) 2018
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- CRM software: worldwide revenue forecast 2009-2014
- Enterprise SaaS software: global revenue forecast 2009-2014
Further Content: You might find this interesting as well
Statistics
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Senior chief financial officer salary per annum in Switzerland 2023
- Value of Target2 payments in Eurozone 2008-2021
- Financial controller salary per annum in banking in Belgium 2020, by experience
- Private equity specialist salary per annum in banking in Paris in 2020, by experience
- Annual income: change manager in finance projects London (UK) 2018
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- CRM software: worldwide revenue forecast 2009-2014
- Enterprise SaaS software: global revenue forecast 2009-2014
Roy Morgan. (February 28, 2022). Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer satisfaction of bank service channels in Australia in 2021, by bank." Chart. February 28, 2022. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. (2022). Customer satisfaction of bank service channels in Australia in 2021, by bank. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer Satisfaction of Bank Service Channels in Australia in 2021, by Bank." Statista, Statista Inc., 28 Feb 2022, https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan, Customer satisfaction of bank service channels in Australia in 2021, by bank Statista, https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/ (last visited May 13, 2024)
Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph], Roy Morgan, February 28, 2022. [Online]. Available: https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/