This statistic demonstrates the share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type. During the survey, 83 percent of high performing customer service agents indicated they received the training they needed to do their best work.
Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Customer service agents worldwide with access to on-demand training 2018
- Premium Statistic Mobile workers worldwide who have wasted time because of inaccurate info 2018
- Premium Statistic Service organizations AI application areas 2018
- Premium Statistic Mobile workers worldwide who understand customer issues before an appointment 2018
- Premium Statistic Customer service agents worldwide who think their role is more strategic now 2018
- Premium Statistic How service organizations use AI chatbots worldwide 2018
- Premium Statistic Mobile workers worldwide who can alert customers to appointment delays 2018
- Premium Statistic Customer service agents worldwide who have relationship-orientated interactions 2018
- Premium Statistic AI benefits worldwide reported by service professionals worldwide 2018
- Premium Statistic Mobile workers worldwide who can tell a customer if they are under warranty 2018
About the region
10
- Premium Statistic Customer service agents worldwide who got a budget increase last year 2018
- Premium Statistic Service decision makers worldwide who expect to increase mobile workers 2018
- Premium Statistic Customer service agents worldwide who expect a budget increase next year 2018
- Premium Statistic Service decision makers worldwide who increased the mobile workers 2018
- Premium Statistic Customer service agents worldwide with the necessary technology to do their job
- Premium Statistic Mobile workers worldwide need multiple screens to get all the needed info 2018
- Premium Statistic Customer service agents worldwide who say they have a path for career growth 2018
- Premium Statistic Mobile workers worldwide who have offline mobile access to knowledge bases 2018
- Premium Statistic Customer service agents worldwide who can find the info they need on one screen 2018
- Premium Statistic Mobile workers worldwide who have access to connected device/IoT data 2018
Selected statistics
1
Other regions
10
- Premium Statistic Most active investment companies for start-ups in India H1 2022
- Premium Statistic Share of payment methods offered by businesses in Romania 2019, by method
- Premium Statistic Brazil: main target audience of startups 2022
- Premium Statistic Share of payment methods offered by businesses in Poland 2018, by method
- Premium Statistic Share of payment methods offered by businesses in Croatia 2019, by method
- Premium Statistic Share of payment methods offered by businesses in the UK 2019, by method
- Premium Statistic Share of payment methods offered by businesses in Slovenia 2019, by method
- Premium Statistic Share of payment methods offered by businesses in Germany 2019, by method
- Premium Statistic Share of payment methods offered by businesses in Europe 2019, by method
- Premium Statistic Share of payment methods offered by businesses in Czechia 2019, by method
Related statistics
10
- Premium Statistic Metrics that service organizations use worldwide 2018
- Premium Statistic Service organizations making investments in mobile workers worldwide 2018
- Premium Statistic Mobile workers worldwide who have offline mobile access to customer info 2018
- Premium Statistic Service organizations worldwide using or planning to use these channels 2018
- Premium Statistic Service professionals worldwide in organizations that know what channels to use 2018
- Premium Statistic Service professionals worldwide in organizations with good customer service 2018
- Premium Statistic Service decision makers worldwide whose organization is trying to use AI 2018
- Premium Statistic Service decision makers worldwide whose organization has a defined AI strategy 2018
- Premium Statistic Service professionals worldwide whose agents can problem solve more easily 2018
- Premium Statistic Service professionals worldwide whose organizations agents have customers info 2018
Further related statistics
10
- Magazine publishing revenue in Western Europe 2009-2016, B2B and B2C
- Paid ad methods used for B2C content marketing North America 2022
- Forecast: global data center IP traffic 2013-2021, by segment
- Magazine publishing revenue in Central & Eastern Europe 2009-2016, by B2B and B2C
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Global sales share of Monster Beverage by distribution channel 2010-2022
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Number of Hugo Boss stores worldwide in 2023, by region
Further Content: You might find this interesting as well
Statistics
- Magazine publishing revenue in Western Europe 2009-2016, B2B and B2C
- Paid ad methods used for B2C content marketing North America 2022
- Forecast: global data center IP traffic 2013-2021, by segment
- Magazine publishing revenue in Central & Eastern Europe 2009-2016, by B2B and B2C
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Global sales share of Monster Beverage by distribution channel 2010-2022
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Number of Hugo Boss stores worldwide in 2023, by region
Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph]. In Statista. Retrieved May 19, 2024, from https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type ." Chart. March 19, 2019. Statista. Accessed May 19, 2024. https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. (2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type . Statista. Statista Inc.. Accessed: May 19, 2024. https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Received The Training They Needed to Do Their Job as Best as They Can in 2018, by Type ." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research, Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type Statista, https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/ (last visited May 19, 2024)
Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/