This survey shows the customer service issues that would influence U.S. consumers to switch to another brand or company. Some 33 percent of respondents stated that rude or unresponsive customer service representatives would influence their decision in this way.
Which of the following customer service issues would be most likely to influence you to switch brands or companies?
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American Express. (May 2, 2012). Which of the following customer service issues would be most likely to influence you to switch brands or companies? [Graph]. In Statista. Retrieved June 13, 2024, from https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. "Which of the following customer service issues would be most likely to influence you to switch brands or companies?." Chart. May 2, 2012. Statista. Accessed June 13, 2024. https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. (2012). Which of the following customer service issues would be most likely to influence you to switch brands or companies?. Statista. Statista Inc.. Accessed: June 13, 2024. https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express. "Which of The following Customer Service Issues Would Be Most Likely to Influence You to Switch Brands or Companies?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/
American Express, Which of the following customer service issues would be most likely to influence you to switch brands or companies? Statista, https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/ (last visited June 13, 2024)
Which of the following customer service issues would be most likely to influence you to switch brands or companies? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225278/us-customer-service-issues-that-cause-a-switch-of-company/